Volunteer Receptionist

This role will provide a welcoming reception service to our clients attending counselling sessions. You will need to have a friendly and organised approach and also assist with booking initial assessments for counselling clients and occasional administrative tasks.

What does the role involve?

• Meeting and greeting clients
• Answering telephone enquiries and takeing messages
• Booking initial assessments for counselling
• Recording information on our database
• Talking to clients about CRASAC services

What qualities are needed?

• Good listening and verbal communication skills
• Good spoken English (second languages welcome)
• Empathic
• Non-judgemental
• Ability to work in a non-discriminatry way
• Basic computer skills
• Reliable

Applicants must be age 18 or over and be willing to work afternoons and evenings.

CRASAC only recruits female volunteers and staff who will be working with survivors of sexual violence under the Equality Act, 2010, Schedule 9, Part 1, Paragraph 1.

How much time will I be expected to give?

There are opportunities for volunteers Monday to Friday between 3.00pm and 5.00pm and on Monday and Thursday between 5.00pm and 8.00pm.

We would like you to commit to cover at least one two or three hour slot on a weekly basis for a minimum of 6 months.*

Volunteers are also welcome to attend some of CRASAC’s internal meetings and development days but it is not compulsory.

*A minimium committment is required due to the costs to the charity to induct, train and support you and carry out DBS checks.

Is training provided?

You will receive all the training and support you need to carry out the role confidently and effectively. This will include a full induction programme and specialist Sexual Violence training (one day) and First Responders training (half day).

There will also be other opportunities to engage with training and development with the wider staff team.

Why volunteer with CRASAC?

There are many benefits to being a volunteer at CRASAC and we will discuss your aims and aspirations during your time with us. At the very least you will get:

• The opportunity to work alongside an amazing group of like-minded women.
• The chance to make a positive difference to those who have been affected by sexual violence.
• A sense of pride and achievement in doing something worthwhile.
• New skills and experiences to improve confidence and help with career progression.
• High-quality training.
• Any out-of-pocket expenses (as per our Volunteer Policy).

For further information contact Dally Chahal, Helpline and Volunteer Co-ordinator on 024 7627 7772 or email volunteering@crasac.org.uk